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Gregory A Petsko

Author Affiliations

Rosenstiel Basic Medical Sciences Research Center, Brandeis University, Waltham, MA 02454-9110, USA

Genome Biology 2005, 6:111  doi:10.1186/gb-2005-6-6-111

Published: 27 May 2005

Most of us have had so many bad experiences with service personnel over the years that we harbor the illusion that doing things for ourselves is faster and better.